Terms and Conditions

By choosing to enroll a Student at Apex Academic Centre, each Parent acting on behalf of a minor Student, and each major Student, binds themselves to these terms and conditions (these Terms), which form part of the agreement between Apex Academic Centre and the Parent and Student. Parents acting on behalf of a minor Student undertake to ensure compliance by the relevant Student with the parts of the Terms that apply to Students and, where such Parent is not the person responsible for payment (PRFP), undertakes to ensure compliance with all relevant provisions of the Terms by that PRFP. Major Students undertake to ensure compliance by their Parents, to the extent relevant, with the parts of the Terms that apply to Parents and, where such Student is not the PRFP, undertakes to ensure compliance with all relevant provisions of the Terms by that PRFP.


1. Definitions
1.1. Apex Academic Centre: Refers to Apex Academic Centre (Pty) Ltd, a private company with the registration number: 2021 / 689399 / 07.
1.2. Codes of Conduct: Encompasses both the Code of Conduct for Students and the Code of Conduct for Parents or, as the context requires, either of them.
1.3. Code of Conduct for Students: The set of guidelines and rules governing the behavior and responsibilities of students within Apex Academic Centre, detailed in clause 5.
1.4. Code of Conduct for Parents: Outlines the expected behavior and responsibilities of parents within the Apex Academic Centre community, as outlined in clause 7.
1.5. Disciplinary Committee: Refers to the committee established by Apex Academic Centre to handle and preside over disputes related to any breach or alleged breach of the Codes of Conduct.
1.6. Educator: Denotes any individual employed by Apex Academic Centre to provide educational instruction and support.
1.7. IEB: Stands for the Independent Examinations Board, an organization responsible for administering educational assessments.
1.8. CAPs: Refers to the Curriculum and Assessment Policy Statement, a national curriculum used in South Africa to guide teaching and assessment in schools.
1.9. CAMBRIDGE: Refers to the University of Cambridge International Examinations, an international examination board providing educational programs and qualifications worldwide. In the context of Apex Academic Centre, it signifies the use of Cambridge assessment materials or programs.
1.10. Marketplace: Means Apex Academic Centre’s “Marketplace” online platform, on which Marketplace Service Providers may advertise and solicit for business in connection with extracurricular and extramural activities, goods and services, including tutoring.
1.11. Onboarded: Means, with respect to a Student, that the process by which a Student is registered with Apex Academic Centre and is loaded onto the Apex Academic Centre learning
management system has been completed.
1.12. Parent: Means each of a Student’s parents and/or legal guardian/s.
1.13. PRFP: Means the person whose details are, upon application for enrolment, entered online as
the “person responsible for payment.”
1.14. Marketplace Service Provider: Means a person or entity that has contracted with Apex Academic Centre to be allowed to advertise and solicit business on Marketplace.
1.15. Student: Means any Student who has been Onboarded with Apex Academic Centre.


2. Apex Academic Centre
Apex Academic Centre is a Tutoring service provider based in South Africa offering homeschooling, online, and in-person tutoring. We have a wide range of syllabuses that we offer, including but not limited to CAPs, Cambridge, and IEB. All subjects.


3. Fees and Payment
3.1. Tuition fees are payable in advance in the amounts quoted by Apex Academic Centre for the relevant Grade and educational plan. All payments must be made in South African Rands without deduction or set off.
3.2. Payment is to be made via EFT and the online payment system on Apex Academic Centre’s website through PayGate Pty Ltd, which is the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
3.3. Payment may be made by credit card, debit card, and instant EFT. Other payment mechanisms may also be available. Where the PRFP has chosen to pay by instant EFT but the payment does not, for any reason, go through, Apex Academic Centre reserves the right to complete the payment using credit or debit card details which have been provided by the PRFP to Apex Academic Centre, if any. Customer details will be stored by Apex Academic Centre separately from card details which are entered by the PRFP on DPO PayGate’s secure site (for more detail on DPO PayGate refer to www.paygate.co.za).
3.5. Where payment is made with a credit or debit card not issued by a South African institution, there may be South African Exchange Control implications. Certain processing fees may be payable in respect of such transactions, and there may be delays with respect to any refund that may become payable, as well as refund amount differentials caused by exchange rate fluctuations between processing and settlement.
3.6. If a fee payment installment plan is chosen, Apex Academic Centre will invoice the Parent for the applicable amounts. A failure to provide such an invoice does not, however, excuse the Parent from the obligation to make the relevant payments when due.
3.7. If an installment plan is chosen and any installment not be paid on the due date, the full balance of the annual fee will immediately become due and payable by the PRFP. Apex Academic Centre reserves the right to charge interest at the prescribed rate on any overdue payments, from the due date to the date of payment, together with a late payment fee and, if applicable, collection costs. For so long as any fees are overdue, Apex Academic Centre also reserves the right, in its sole discretion, to suspend the relevant Student’s ability to log in to the Learning Management System.


4. Student Evaluations
4.1. Each Student enrolled at Apex Academic Centre will be evaluated based on the applicable curriculum. The manner and frequency of these evaluations will depend on the grade and courses undertaken by the student.
4.2. Parents will have access to the results and evaluations of their child through the Apex Academic Centre Learning Management System.
4.3. In the event of a dispute regarding a student’s evaluation, the matter may be referred to the Disciplinary Committee.


5. Code of Conduct for Students

5.1. Each Student is expected to adhere to the Code of Conduct for Students, as outlined below:
a. General Conduct: Students are expected to conduct themselves in a manner that reflects positively on themselves and Apex Academic Centre. This includes respecting fellow students,
Educators, and staff.
b. Academic Integrity: Students are expected to complete their own work and not engage in plagiarism or cheating. Any form of dishonesty or academic misconduct will be subject to disciplinary action.
c. Use of Technology: Students are required to use technology responsibly, respecting the guidelines provided by Apex Academic Centre. This includes proper use of electronic devices during classes and assessments.
d. Attendance: Regular attendance is crucial for academic success. Students are expected to attend all scheduled classes and notify Apex Academic Centre in advance if they are unable to do so due to a valid reason.
e. Communication: Students are encouraged to communicate openly with Educators and staff,
addressing concerns or seeking clarification when needed.
f. Bullying and Harassment: Apex Academic Centre has a zero-tolerance policy for bullying and harassment. Students should treat others with respect and report any instances of bullying or harassment.
5.2. Breach of the Code of Conduct for Students may result in disciplinary action, including but not limited to warnings, suspension, or expulsion.


6. Educators

6.1. Educators at Apex Academic Centre are qualified professionals responsible for delivering the curriculum and supporting students in their learning journey.
6.2. Parents and Students are expected to treat Educators with respect and adhere to any guidelines or instructions provided by them.
6.3. Any concerns or issues regarding Educators should be reported to Apex Academic Centre for appropriate action.


7. Code of Conduct for Parents
7.1. Each Parent is expected to adhere to the Code of Conduct for Parents, as outlined below:
a. Payment Obligations: Parents are responsible for ensuring timely payment of school fees and any other applicable fees. Failure to meet payment obligations may result in consequences outlined in these Terms. Any failure by my child to attend a session shall not reduce my liability of paying fees except with a written consent at the sole discretion of the institution.
b. Respectful Communication: Parents should communicate with Apex Academic Centre, Educators, and staff in a respectful and professional manner.
c. Supporting Student’s Learning: Parents are encouraged to actively support their child’s learning journey, providing a conducive environment for studying and engaging in their academic progress.
d. Dispute Resolution: In the event of a dispute, Parents should follow the dispute resolution process outlined in these Terms.
7.2. Breach of the Code of Conduct for Parents may result in consequences, including but not limited to late payment fees, suspension of services, or termination of enrollment.


8. Dispute Resolution
8.1. In the event of a dispute between Apex Academic Centre, Parents, or Students, the following
process will be followed:
a. Informal Resolution: Parties involved in a dispute should, in the first instance, attempt to resolve
the matter informally through discussion.
b. Formal Resolution: If an informal resolution is not possible, the matter may be escalated to formal
dispute resolution. This will involve submitting a written complaint to Apex Academic Centre,
outlining the details of the dispute.
c. Disciplinary Committee: The Disciplinary Committee will review the written complaint and may
conduct a hearing to gather additional information. The Committee will then make a decision, and its
decision will be final and binding.


9. General Provisions
9.1. Apex Academic Centre reserves the right to amend these Terms at any time, and any such amendments will be communicated to Parents and Students.
9.2. Apex Academic Centre may suspend or terminate a Student’s enrollment for reasons including but not limited to non-payment of fees, breach of the Code of Conduct for Students, or failure to comply with these Terms.
9.3. These Terms constitute the entire agreement between the parties and supersede any prior agreements or understandings.
9.4. No waiver by Apex Academic Centre of any provision of these Terms shall be considered a waiver of any other provision or of Apex Academic Centre’s right to require strict observance of each of the terms herein.
9.5. These Terms are governed by the laws of the Republic of South Africa, and any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the South African courts. By enrolling a Student with Apex Academic Centre, Parents and Students acknowledge that they have read, understood, and agreed to these Terms and the Codes of Conduct.
Apex Academic Centre (Pty) Ltd

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