Terms and Conditions
Apex Academic Centre: Terms and Conditions
Apex Academic Centre is committed to protecting the privacy of any and all personal information that it gathers in the course of doing business. We collect only the essential information needed to perform the functions required by Apex Academic Centre. Apex Academic Centre has taken steps to ensure the information is stored in safe, secure locations with access only granted to those employees who require the information in order to perform their employment responsibilities.
1. Definitions
1.1. Apex Academic Centre: Refers to Apex Academic Centre (Pty) Ltd, a private company with the registration number: 2021 / 689399 / 07.
1.2. Codes of Conduct: Encompasses the Code of Conduct for Clients or, as the context requires.
1.3. Code of Conduct for Students: The set of guidelines and rules governing the behavior and responsibilities of students within Apex Academic Centre, detailed in clause 5.
1.4. Code of Conduct for Parents: Outlines the expected behavior and responsibilities of parents within the Apex Academic Centre community, as outlined in clause 7.
1.5. Disciplinary Committee: Refers to the committee established by Apex Academic Centre to handle and preside over disputes related to any breach or alleged breach of the Codes of Conduct.
1.6. Tutor: Any individual providing tutoring services on behalf of Apex Academic Centre.
1.7. IEB: Stands for the Independent Examinations Board, an organization responsible for administering educational assessments.
1.8. CAPS: Refers to the Curriculum and Assessment Policy Statement, a national curriculum used in South Africa to guide teaching and assessment in schools.
1.9. CAMBRIDGE: Refers to the University of Cambridge International Examinations, an international examination board providing educational programs and qualifications worldwide. In the context of Apex Academic Centre, it signifies the use of Cambridge assessment materials or programs.
1.10. Resources: Educational materials provided by Apex Academic Centre.
1.11. Onboarded: Means, with respect to a Student, that the process by which a Student is registered with Apex Academic Centre and is loaded onto the Apex Academic Centre learning management system has been completed.
1.12. Parent: Means each of a Student’s parents and/or legal guardian/s.
1.13. PRFP: Means the person whose details are, upon application for enrolment, entered online as the “person responsible for payment.”
1.14. Marketplace Service Provider: Means a person or entity that has contracted with Apex Academic Centre to be allowed to advertise and solicit business on Marketplace.
1.15. Student: Means any Student who has been Onboarded with Apex Academic Centre.
2. Apex Academic Centre
Apex Academic Centre is a tutoring service provider based in South Africa offering homeschooling support, online, and in-person tutoring, and selling educational resources online. We have a wide range of syllabuses that we offer, including but not limited to CAPS, Cambridge, and IEB. All subjects and all grades.
3. Fees and Payment
3.1. Tuition fees are payable in advance in the amounts quoted by Apex Academic Centre for the relevant grade and educational plan. All payments must be made in South African Rands without deduction or set-off.
3.2. Payment is to be made via EFT and the online payment system on Apex Academic Centre’s website through PayGate Pty Ltd, which is the approved payment gateway for all South African acquiring banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
3.3. Payment may be made by credit card, debit card, and instant EFT. Other payment mechanisms may also be available. Where the PRFP has chosen to pay by instant EFT but the payment does not, for any reason, go through, Apex Academic Centre reserves the right to complete the payment using credit or debit card details which have been provided by the PRFP to Apex Academic Centre, if any. Customer details will be stored by Apex Academic Centre separately from card details which are entered by the PRFP on DPO PayGate’s secure site (for more detail on DPO PayGate refer to www.paygate.co.za).
3.4. Where payment is made with a credit or debit card not issued by a South African institution, there may be South African exchange control implications. Certain processing fees may be payable in respect of such transactions, and there may be delays with respect to any refund that may become payable, as well as refund amount differentials caused by exchange rate fluctuations between processing and settlement.
3.5. If a fee payment installment plan is chosen, Apex Academic Centre will invoice the Parent for the applicable amounts. A failure to provide such an invoice does not, however, excuse the Parent from the obligation to make the relevant payments when due.
3.6. If an installment plan is chosen and any installment is not paid on the due date, the full balance of the annual fee will immediately become due and payable by the PRFP. Apex Academic Centre reserves the right to charge interest at the prescribed rate on any overdue payments, from the due date to the date of payment, together with a late payment fee and, if applicable, collection costs. For so long as any fees are overdue, Apex Academic Centre also reserves the right, in its sole discretion, to suspend the relevant Student’s ability to log in to the Learning Management System.
4. Student Evaluations
4.1. Each Student enrolled at Apex Academic Centre will be evaluated based on the applicable curriculum. The manner and frequency of these evaluations will depend on the grade and courses undertaken by the student.
4.2. Parents will have access to the results and evaluations of their child through the Apex Academic Centre Learning Management System.
4.3. In the event of a dispute regarding a student’s evaluation, the matter may be referred to the Disciplinary Committee.
5. The Tutor
5.1. The Tutor will:
- Indicate interest for available lesson packages that the Tutor is suitably qualified and available for.
- Attend each lesson in accordance with this agreement and the arrangement with the Client.
- Complete the required lesson schedules and progress feedback reports.
- Render the necessary request for payment to Apex Academic Centre (Pty) Ltd.
- Attend any other reasonable administrative services for purposes of providing the lessons.
5.2. Read and understand the Tutor’s Terms and Conditions.
6. Code of Conduct for Clients
6.1. Each client is expected to adhere to the Code of Conduct for Parents, as outlined below:
- Payment Obligations: Clients are responsible for ensuring timely payment of tuition fees and any other applicable fees. Failure to meet payment obligations may result in consequences outlined in these Terms. Any failure by the child to attend a session shall not reduce the client's liability of paying fees except with written consent at the sole discretion of the institution.
- Respectful Communication: Clients should communicate with Apex Academic Centre, Tutors, and staff in a respectful and professional manner.
- Supporting Student’s Learning: Parents are encouraged to actively support their child’s learning journey, providing a conducive environment for studying and engaging in their academic progress.
- Dispute Resolution: In the event of a dispute, Clients should follow the dispute resolution process outlined in the Client Terms and Conditions.
6.2. Breach of the Code of Conduct for Clients may result in consequences, including but not limited to late payment fees, suspension of services, or termination of enrollment.
7. Dispute Resolution
7.1. In the event of a dispute between Apex Academic Centre, Parents, or Students, the following process will be followed:
- Informal Resolution: Parties involved in a dispute should, in the first instance, attempt to resolve the matter informally through discussion.
- Formal Resolution: If an informal resolution is not possible, the matter may be escalated to formal dispute resolution. This will involve submitting a written complaint to Apex Academic Centre, outlining the details of the dispute.
- Disciplinary Committee: The Disciplinary Committee will review the written complaint and may conduct a hearing to gather additional information. The Committee will then make a decision, and its decision will be final and binding.
8. Use of Our Website
You may not:
- Distribute any content from our website without our prior consent.
- Use any technology, including but not limited to crawlers and spiders, to search our website or obtain information from our website.
- Frame our website or any pages of our website.
- Link to our website in a manner other than through the homepage.
- Deep-link to any other pages on our website in a way that would suggest that you own the intellectual property that belongs to us.
9.General Provisions
9.1. Apex Academic Centre reserves the right to amend these Terms at any time, and any such amendments will be communicated to Parents and Students.
9.2. Apex Academic Centre may suspend or terminate a Student’s enrollment for reasons including but not limited to non-payment of fees, breach of the Code of Conduct for Students, or failure to comply with these Terms.
9.3. These Terms constitute the entire agreement between the parties and supersede any prior agreements or understandings.
9.4. No waiver by Apex Academic Centre of any provision of these Terms shall be considered a waiver of any other provision or of Apex Academic Centre’s right to require strict observance of each of the terms herein.
9.5. These Terms are governed by the laws of the Republic of South Africa, and any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the South African courts.
By enrolling a Student with Apex Academic Centre, Parents and Students acknowledge that they have read, understood, and agreed to these Terms and the Codes of Conduct.
Apex Academic Centre (Pty) Ltd
