Terms and Conditions

Apex Academic Centre: Terms and Conditions

Introduction These Terms and Conditions govern your use of the services provided by Apex Academic Centre (“the Centre”), an academic company that offers tutoring services, academic resources, and home-schooling support. By accessing or using any of the Centre’s services, you agree to comply with and be bound by these Terms and Conditions.

  • 1. Definitions
    1.1. Apex Academic Centre: Refers to Apex Academic Centre (Pty) Ltd, a private company with the registration number: 2021 / 689399 / 07.
    1.2. CAPS: Refers to the Curriculum and Assessment Policy Statement, a national curriculum used in South Africa to guide teaching and assessment in schools.
    1.3. Codes of Conduct: Encompasses the Code of Conduct for Clients or, as the context requires.
    1.4. Code of Conduct for Students: The set of guidelines and rules governing the behavior and responsibilities of students within Apex Academic Centre, detailed in clause 5.
    1.5. Code of Conduct for Parents: Outlines the expected behavior and responsibilities of parents within the Apex Academic Centre community, as outlined in clause 7.
    1.6. CLIENT: A client of Apex Academic Centre is any individual, parent, guardian, educational institution, or organization that engages with the Centre to access its services or products. These services include:
    1.7. Disciplinary Committee: Refers to the committee established by Apex Academic Centre to handle and preside over disputes related to any breach or alleged breach of the Codes of Conduct.
    1.8. Tutor: Any individual providing tutoring services on behalf of Apex Academic Centre.
    1.9. IEB: Stands for the Independent Examinations Board, an organization responsible for administering educational assessments.
    1.10. CAMBRIDGE: Refers to the University of Cambridge International Examinations, an international examination board providing educational programs and qualifications worldwide. In the context of Apex Academic Centre, it signifies the use of Cambridge assessment materials or programs.
    1.11. Resources: Educational materials provided by Apex Academic Centre.
    1.12. Onboarded: Means, with respect to a Student, that the process by which a Student is registered with Apex Academic Centre and is loaded onto the Apex Academic Centre learning management system has been completed.
    1.13. Parent: Means each of a Student’s parents and/or legal guardian/s
    1.14. PEARSON EDEXCEL: Refers to a globally recognized a British educational and examination board that offers academic and vocational qualifications for learners of all ages.
    1.15. Pearson Edexcel offers a range of qualifications, including GCSEs, A levels, International GCSEs, NVQs, and Functional Skills.
    1.16. A Tutor at Apex Academic Centre is an experienced and qualified educator responsible for delivering personalized, high-quality instruction in various subjects to students across primary, high school, college, and university levels. Tutors facilitate learning through online sessions, in-person contact tutoring, and home-schooling support.
    1.17. Student: Means any Student who has been ONBOARDED with Apex Academic Centre.
    1.18 Pay fast: Means Pay fast a secure and user-friendly online payment platform that facilitates seamless transactions for businesses and individuals. For Apex Academic Centre, mPay fast serves as a trusted payment method, enabling clients to make quick and secure payments for tutoring services. It supports various payment options, including credit and debit cards, electronic funds transfer (EFT), and digital wallets, ensuring flexibility and convenience. Pay fast’s robust security measures protect sensitive financial information, providing peace of mind for both the Centre and its clients. This integration enhances the payment experience by streamlining the process and maintaining high standards of reliability.
1. Learning Services
  • Online Tutoring: Virtual one-on-one or group learning sessions tailored for primary, high school, college, and university students.
  • Contact Tutoring: In-person tutoring sessions conducted at designated Apex facilities.
  • Home-Schooling support: Personalized education support for students enrolled in home-schooling programs across various educational levels.

2. Academic Learning Materials
  • Purchase of – Study guides, textbooks, workbooks, and other supplementary resources designed to enhance learning at primary, high school, college, and university levels. A client may purchase these services or materials for personal use, on behalf of others, or as part of an institutional collaboration aimed at achieving educational excellence. Apex Academic Centre values all clients as partners in fostering academic growth and success.
2. Apex Academic Centre


Apex Academic Centre is a tutoring service provider based in South Africa offering primary school and high school home-schooling support, online, and in-person tutoring, university and college tutoring and selling educational resources online. We have a wide range of syllabuses that we offer, including but not limited to CAPS, Pearson Edexcel Cambridge, and IEB. All subjects and all grades.


2.1 Services Offered Apex Academic Centre offers the following services:
  • Online and in-house tutoring services.
  • Supply of academic resources, including past examination papers, study guides, and academic videos.
  • Support for home-schooling programs.

2.2 Service Availability
  • The Centre strives to ensure uninterrupted availability of all services; however,
    services may be affected by external factors beyond the Centre’s control (e.g., internet
    disruptions or unforeseen circumstances).
  • The Centre reserves the right to modify or discontinue services without prior notice.
3. Payment Terms
  • Payment for all services must be made via Payfast, a secure online payment platform.
  • Full payment is required before accessing or receiving any of the Centre’s services, including tutoring sessions and academic resources.
  • All payment transactions are subject to the terms and conditions set by Payfast. The Centre is not liable for any issues arising from the use of Payfast, including payment errors or security concerns.
3.1 Pricing and Fees
  • The prices for all services are listed on the Centre’s official website or communicated directly to the client upon inquiry.
  • Prices are subject to change, and the Centre reserves the right to update service rates at any time. Any changes to pricing will be communicated prior to implementation.
  • Additional charges may apply for in-house tutoring sessions, depending on location and time commitment.
    3.2 Cancellations and Refund Policy
  • Tutoring Services: Cancellations or rescheduling must be communicated at least 24 hours in advance. Failure to do so may result in a cancellation fee equal to 50% of the session cost.
  • Academic Resources: Once purchased and accessed, digital academic resources (e.g.,
    past papers and videos) are non-refundable.
  • Refunds, if applicable, will be processed within 14 business days and will be subject to a deduction for administrative charges.
4. User Obligations
  • Users are responsible for providing accurate and up-to-date information when registering for services.
  •  Users must ensure that they have a stable internet connection for online tutoring
    sessions.
  • Users agree not to share or distribute any academic resources provided by the Centre without explicit permission.
5. Parents and Student Code of Conduct

5.1. Registration of Students
1.1. The Parents must complete the required registration process for each Student, including
submitting accurate and complete information as requested by the Service Provider.
1.2. The Parent affirms they have the legal authority to register the Student.
1.3. Registration is subject to the approval of the Service Provider, and acceptance will be
communicated in writing.
5.2. Scheduling of Classes
2.1. Classes will be scheduled by mutual agreement between the Parent and the Service
Provider.
2.2. The Service Provider will endeavour to accommodate the preferred schedule of the
Client, but availability of tutors and resources may affect scheduling.
2.3. Changes to the schedule must be requested at least 24 hours in advance and are subject to
availability.
5.3. Attendance and Absence
3.1. The Student is expected to attend all scheduled classes promptly.
3.2. Absence without prior notice or a valid reason (as determined by the Service Provider)
may result in forfeiture of the session without a refund.
3.3. In cases of illness or emergency, the Parent must notify the Service Provider at the
earliest opportunity to reschedule, subject to availability.
3.4. Repeated absences or failure to communicate absences may result in suspension or
termination of services.
5.4. Payment Terms
4.1. Payment must be made in accordance with the Service Provider’s fee structure and
schedule, as communicated during registration.
4.2. Fees may include charges for tuition, materials, and other resources, and are nonrefundable unless otherwise specified.
4.3. Payments must be made in advance of services rendered unless a specific instalment plan
has been agreed upon in writing.
4.4. Late payments may incur additional charges, and services may be suspended until
outstanding amounts are cleared.


6. Contracted Tutors at Apex Academic Centre


These Terms and Conditions govern the relationship between Apex Academic Centre (“the
Company”) and Tutors (“the Tutor”) who provide academic services as independent
contractors. By agreeing to provide tutoring services through Apex Academic Centre, the
Tutor acknowledges and accepts these Terms and Conditions.


6.1. Independent Contractor Status
  • The Tutor agrees and acknowledges that they are an independent contractor and not  an employee of Apex Academic Centre.
  • The Tutor is solely responsible for the manner and method by which the tutoring services are provided. Apex Academic Centre does not supervise, direct, or control the services rendered by the Tutor.
  • The Tutor is not entitled to any employment benefits, including but not limited to
    health insurance, paid leave, retirement benefits, or any other employment-related
    benefits.
6.2. Scope of Services
  • The Tutor shall deliver academic tutoring services to clients as outlined by Apex
    Academic Centre.
  • The Tutor is solely responsible for the content, quality, and delivery of tutoring services.
  • The Tutor agrees to provide accurate and professional services to clients, following ethical standards and ensuring compliance with applicable laws and regulations.
6.3. Legal and Financial Responsibility
  • The Tutor is solely responsible for their income tax obligations, including but not limited to self-employment taxes, social security contributions, and any other applicable taxes as required by law.
  • The Tutor agrees to hold Apex Academic Centre harmless for any tax, legal, or financial obligations arising from their independent business activities.
6.4. Tutor Liability Disclaimer
  • Apex Academic Centre serves solely as an intermediary platform to connect clients with Tutors and does not accept any liability for the actions or omissions of the Tutor.
  • The Tutor is fully responsible for any civil wrongs or legal disputes arising from their conduct during the provision of tutoring services.
  • The Tutor agrees to indemnify, defend, and hold Apex Academic Centre harmless from any claims, damages, liabilities, losses, or expenses, including reasonable attorney’s fees, arising from or in connection with their services.
6.5. Professional Conduct and Code of Ethics
  • The Tutor agrees to maintain professional behavior at all times, adhering to the highest standards of integrity and honesty.
  • The Tutor must avoid any behavior that could harm the reputation of Apex Academic Centre or negatively impact client relations.
  • Any inappropriate, unethical, or illegal behavior by the Tutor will result in immediate termination of their contract and removal from Apex Academic Centre’s platform. Apex Academic Centre shall not be held liable for such conduct.
6.6. Non-Liability for Tutor Misconduct
  • Apex Academic Centre disclaims any and all liability related to misconduct, negligence, or breach of professional duties by the Tutor.
  • Clients engaging Tutors through Apex Academic Centre do so with the understanding that the Company is not responsible for verifying the qualifications or background of the Tutor beyond the information provided.
  • The Tutor shall be solely liable for any legal claims, judgments, or penalties that arise as a result of their conduct or failure to meet service expectations.
7. Intellectual Property Rights
  • All academic resources provided by the Centre, including videos, study guides, and examination papers, are protected by intellectual property laws. Unauthorized copying, distribution, or use of these materials is strictly prohibited.
  • The Centre grants users a limited, non-exclusive, non-transferable license to use the resources for personal academic purposes only.
8. Limitation of Liability
  • Apex Academic Centre will not be liable for any indirect, incidental, or consequential damages resulting from the use of its services.
  • The Centre does not guarantee specific academic outcomes and is not liable for the performance of students.
9. Privacy and Data Protection
  • The Centre collects personal information necessary for service delivery and payment
    processing. This data is handled in accordance with applicable privacy laws.
  •  By using the Centre’s services, clients consent to the collection and use of their data
    as outlined in the Centre’s Privacy Policy.
10. Use of Our Website
You may not:
  • Distribute any content from our website without our prior consent.
  •  Use any technology, including but not limited to crawlers and spiders, to search our website
    or obtain information from our website.
  •  Frame our website or any pages of our website.
  •  Link to our website in a manner other than through the homepage.
  •  Deep-link to any other pages on our website in a way that would suggest that you own the intellectual property that belongs to us.
11. Modification of Terms
  • Apex Academic Centre reserves the right to revise these Terms and Conditions at any
    time. Continued use of the Centre’s services following any changes implies
    acceptance of the new terms.
  • Users are encouraged to review these Terms periodically for updates.
12. Governing Law and Dispute Resolution
  • These Terms and Conditions are governed by the laws of the jurisdiction where the
    Centre operates.
  • Any disputes arising from or related to these Terms shall be resolved through
    amicable negotiations. If an agreement cannot be reached, disputes will be referred to
    mediation or arbitration.
    In the event of a dispute between Apex Academic Centre, Parents, or Students, the following
    process will be followed:
  • Informal Resolution: Parties involved in a dispute should, in the first instance,
    attempt to resolve the matter informally through discussion.
  • Formal Resolution: If an informal resolution is not possible, the matter may be
    escalated to formal dispute resolution. This will involve submitting a written
    complaint to Apex Academic Centre, outlining the details of the dispute.
    Contact Information For questions or concerns regarding these Terms and Conditions,
    please contact Apex Academic Centre at:
  • Email: info@apexacademiccentre.co.za
  • Phone: 011 354 01980
  • Address: 346 Jan Smuts Ave, Craighall, Johannesburg, 2024
    By using any of Apex Academic Centre’s services, you acknowledge that you have read,
    understood, and agreed to these Terms and Conditions.
Open chat
Hello 👋
Can we help you?