Apex Academic Centre: Terms and Conditions
Welcome to Apex Academic Centre! Your privacy is important to us, and we are committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services. By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
We collect the following categories of personal information to provide our services effectively:
1.1 Personal Information
- Name, surname, and title
- Contact details (email address, phone number, physical address)
- Date of birth
- Educational background and academic history
1.2 Financial Information
- Payment details (Pay Fast transaction IDs, bank details for EFT payments)
- Billing and invoicing records
1.3 Technical Information
- IP address, browser type, and operating system (for online services)
- Cookies and tracking data
1.4 Academic Information
- Student profiles and learning objectives
- Preferred syllabuses (e.g., Cambridge, CAPS, IEB, Pearson Edexcel)
- Performance metrics and progress reports
2. How We Use Your Information We use the information collected for the following purposes:
2.1 Service Delivery
- To provide online and contact tutoring services
- To facilitate home schooling support
- To sell and deliver academic resources
- To offer university and college tutoring
2.2 Payment Processing
- To process payments securely through Pay Fast or EFT
- To generate invoices and receipts
2.3 Communication
- To respond to inquiries or service requests
- To send updates on class schedules, resources, or important changes
2.4 Personalization
- To tailor educational plans to individual student needs
- To recommend resources and study materials based on preferences
2.5 Compliance and Legal Obligations
- To adhere to South African laws, including the Protection of Personal Information Act (POPIA)
- To resolve disputes and enforce our terms of service
3. Sharing Your Information
We respect your privacy and do not sell your information. However, we may share information under these circumstances:
3.1 Service Providers
- With third-party payment processors (e.g., Pay Fast)
- With delivery services for shipping academic resources
3.2 Legal Requirements
- When required by law or in response to legal proceedings
3.3 Consent
- With your explicit consent for any other purposes
4. Data Security
- We take data security seriously and implement the following measures to protect your
information: - Encrypted payment processing via Pay Fast
- Secure servers for data storage
- Access controls and authentication for staff
- Regular audits and updates to our systems
Despite our efforts, no system is entirely secure. We encourage you to protect your login credentials and report any unauthorized access immediately.
5. Data Retention
- We retain your personal information only for as long as necessary:
- Academic records are stored for the duration of your engagement with us and up to five years thereafter.
- Financial information is retained for legal and tax purposes as per South African regulations.
6. Your Rights
- Under the POPIA, you have the following rights:
- Access: Request access to your personal information.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal and operational constraints.
- Objection: Object to the processing of your data under certain conditions.
7. Payment Information
We use Pay Fast, a trusted third-party payment processor, to handle online transactions securely. You can also make payments via direct deposit or EFT. We do not store sensitive payment details (e.g., credit card numbers).
8. Cookies and Online Tracking
Our website uses cookies to enhance user experience. These cookies help us track your preferences and improve our services. You can control or disable cookies through your browser settings.
9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any personal information.
10. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us @: By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy
Apex Academic Centre (Pty) Ltd