Customer Services Agent – Matriculant

About Us:

Apex Academic Centre is a leading education provider dedicated to supporting students achieve academic excellence.

Job Summary:

We are seeking a highly skilled and motivated Customer Services Agent to join our team. As a Customer Services Agent, you will be responsible for responding to WhatsApp queries, emails, and social media messages in a timely and professional manner.

Responsibilities:

• Respond to WhatsApp queries, emails, and social media messages in a timely and professional manner
• Provide excellent customer service to parents, students, and tutors
• Resolve queries and concerns in a efficient and effective manner
• Maintain accurate records of customer interactions
• Collaborate with other team members to ensure seamless customer service

Requirements:

• Matriculation certificate –  Just out of school
• Proficiency in Microsoft Excel and Microsoft Word
• Fluency in English and one or more of the following languages: isiZulu, isiXhosa, Sepedi, Setswana
• Excellent communication,
• Ability to work in a fast-paced environment and respond to queries in a timely manner
• Strong problem-solving and conflict resolution skills
• Proficiency in Microsoft Office and Google Suite
• Well-mannered and articulate, with the ability to respond to customers in a professional manner